Customer Experience Management
Customer, user and other stakeholders are the building blocks of any organization or business no matter how small or large the business is. Feedback of them matter always. It serves as after sales service and shows off responsible act of business. Support system and feedback serve as competitive advantage. It’s necessary to keep customers happy in order to retain the relationship for long term. Customer feedback software can help in improving the service provided to customers, make them satisfied and identify the clients who are not satisfied. Most of the clients who are unhappy, do not complaint and for long term they don’t prefer doing business again with you. This software helps in reducing the risk of losing a client completely. It helps in improvement or organization as a whole. It is an important function of CRM (Customer relationship management), that cover all functions of a feedback system.
Customer experience Management system offered by MiniBig Technologies has been found useful for many industries in improving the functional, clientele and other areas of business.
It keeps records of all feedbacks on daily basis
Records of improvements made as per feedback
Analyzing issues in an organization
Saves time by automated system than a manual system
Customer features addition to cater specific needs
Up to date and useful information to track every detail on time
Easy to view, use and operate
Helps in organizing and planning
It makes the lists and groups of contacts with actions to be performed on them
Reporting in the form of graphs and charts