Complaint Management System

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Complaint Management System

Complaint Management System

Complaint management system is modern and systematic way of receiving and registering complaints from customers, suppliers, vendors, business partners and all other stakeholders on timely basis. It helps in improvement or organization as a whole. It is an important function of CRM (Customer relationship management), that cover all functions of a complaint system. Companies can easily manage with the callings, emails, social networks and other sources to be in touch with direct customers. A perfect support system for everyone connected internally or externally to an organization. Complaint Management system offered by MiniBig Technologies has been found useful for many industries in improving the functional, clientele and other areas of business.

It keeps records of all complaints on daily basis
Records of solved, in process and new complaints
Analyzing issues in an organization and evaluating time
Saves time by automated system than a manual system
Customer features addition to cater specific needs
Up to date and useful information to track every detail on time
Easy to view, use and operate
Helps in organizing and planning – daily tasks updated for the day or future days
It makes the lists and groups of contacts with actions to be performed on them
Reporting in the form of graphs and charts
Minimizes risk of delay in response